Help with: Frequently asked questions
- Can I have a sample?
- Yes, you can order a sample pack here. The samples come in a pack of two at a cost of £5, which will be credited towards any subsequent order.
- Can I change the font used in a design?
- There are a number of wedding stationery font options to choose from. Please browse through the options and let us know your preference!
- Can I have my guest's names printed on the invitations?
- Yes, and this is a free service. Please note that we will need the guest list sent to us in excel format before the proof can be prepared. Please ensure that there are no spelling mistakes or errors in this file, as we cannot accept responsibility for the information you provide. Please note that the names will be printed exactly as shown, so please do not put numbers or dashes before each name, and please type the names in 'Title Case' and not 'UPPER CASE' or 'lower case'.
- How many should I order?
- Click here for more information
- When should I order everything?
- Please click here for more information
- Is there a minimum order?
- Minimum order quantities do not apply to any of the wedding stationery items in the Chic range. However, a minimum order of 50 items applies to the Velvet Blossom and Bliss Save the Date Luggage Labels, Place Cards and Place Tags.
- When should I send out my invitations?
- Please click here for more information
- How do I order?
- Please click here for more information
- How much does the wedding stationery cost?
- This depends on the wedding stationery range and item you wish to order.
Download our Chic Price List
Download our Deluxe Price List
- When and how do I pay for everything?
- Full payment is required upon order placement. The easiest way to pay is by direct bank transfer using the following bank details:
A/C 63121852
S/C 20-36-43
Bank: Barclays
Name: The Designer Card Company Ltd
Alternatively cheques can be made payable to The Designer Card Company Ltd and sent to The Designer Card Company, PO Box 15028, Sutton Coldfield, West Midlands B73 9QX.
- What is included in the price?
- All artwork, presentation of PDF proofs, subsequent amendments and outer envelopes / ribbons where needed. Prices include VAT. Delivery is charged separately.
- How much does delivery cost?
- Most orders cost £15 but this can be more expensive depending upon the order size and destination.
- How long will it take to receive my order?
- From the receipt of full cleared payment and written approval orders are delivered within 20 working days. We offer a fast-track order service for an additional fee of £40. This allows orders to be delivered 10 working days after written proof approval and full payment are received, rather than the standard 20 working days. If you are facing a real emergency it may be possible to have your order ready even quicker than this, but this depends on stock availability for your specific requirements, and may require an additional fee. Please ask for more details if you require an emergency fast track service.
- If I find I haven't ordered enough, can I order more?
- Please order extra items, this takes into account any mistakes you may make, and also allows for extra attendees. We cannot guarantee delivery dates no matter how small the order for your extra stationery although we will do our best to conform to your requirements.
- Will I have to do anything with my order when it arrives?
- Unfortunately not, as the envelopes will not pass through our printers. The only way we could do this is if we were to hand make the envelopes and print them before they were cut and glued. This is a very expensive process however, so is rarely requested. We would suggest that your best option would be to print labels yourself to keep the cost down.
